Saudi Arabia

Shipping and Delivery Information Here at the Alsaif Gallery, we provide delivery service to all areas of Saudi Arabia through reliable shipping providers. After completing the purchase process, we will provide you with the necessary information about the provider, the cost of the process, and the shipping time. After confirming the order.

From the shipping conditions:

 

The registered address, phone number, and email address must be correct.

 In case of loss or damage to the product, the customer will be compensated for the value of the product.
For shipping through Aramex to Gulf countries excluding (UAE and Kuwait), the shipping cost does not include customs fees, and the customer must bear those fees.
If the customer does not receive the order, whether it is delivered through a shipping company or a representative, the order will be considered canceled, and the customer will bear the delivery or shipping fees.
All orders with cash on delivery payment method shipped outside of Riyadh city will not be processed or shipped until the customer confirms the order through WhatsApp.
If the customer’s order is incomplete, whether it is made by credit card, bank transfer, or cash on delivery, the value of the missing item will be refunded to the customer’s bank account.

It should be noted that we must be provided with the customer’s bank information in case of cash on the delivery payment method to be able to refund the amount.

Our responsibility at Alsaif Gallery is waived for any delay in the refund caused by the customer’s refusal to provide us with their bank details.

 

United Arab Emirates:

Shipping and Delivery Information Here at the Alsaif Gallery, we provide delivery service to all areas of United Arab Emirates through reliable shipping providers. After completing the purchase process, we will provide you with the necessary information about the provider, the cost of the process, and the shipping time. After confirming the order

From the shipping conditions:

The registered address, phone number, and email must be correct.
In case of loss or damage, the customer is compensated for the value of the product.
When shipping via Aramex to Gulf countries, customs fees are not included and the customer is responsible for them.
If the customer does not receive the order, whether through a shipping company or a representative, the order is considered canceled, and the customer is responsible for the delivery or shipping fees.
If the customer's order is incomplete, whether it was made by credit card, bank transfer, or cash on delivery, the value of the missing item is refunded to the customer's bank account.

Kuwait:

Shipping and Delivery Information Here at the Alsaif Gallery, we provide delivery service to all areas of Kuwait through reliable shipping providers. After completing the purchase process, we will provide you with the necessary information about the provider, the cost of the process, and the shipping time. After confirming the order.

From the shipping conditions:

The registered address, phone number, and email must be correct.
In case of loss or damage, the customer is compensated for the value of the product.
When shipping via Aramex to Gulf countries, customs fees are not included and the customer is responsible for them.
If the customer does not receive the order, whether through a shipping company or a representative, the order is considered canceled, and the customer is responsible for the delivery or shipping fees.
If the customer's order is incomplete, whether it was made by credit card, bank transfer, or cash on delivery, the value of the missing item is refunded to the customer's bank account.

Tracking the order and delivery:

 When will I receive my order?

When you order from our store, you will receive a message to confirm shipping And another message if shipped And you can track the order through the (my account) page on the site And you can communicate via WhatsApp 920009017 or contact the customer service 920009017 or 920009016.

 Can I change my delivery address after I have placed my order?

 Yes, you can change the address if the order has not left the warehouse by communicating with customer service through available means of communication or WhatsApp or social media platforms and email. However, if the order has left the warehouse with the shipping company, the address cannot be changed.

 Do you deliver to multiple addresses?

 Delivery is based on the address registered in the order I was not available every time the delivery partner tried to contact me, can you ask them to contact me again? Yes, it is possible to request from them and schedule another time on the same day or even three days I was not at home, can someone else receive my order? Yes, someone else can receive it with proof of identity

 Do they require me to show my identity when receiving the order?

 Yes, please keep a valid identity card on hand to show it to our delivery partner when they deliver your order. Acceptable forms of identification include a national ID card or residency number. You should also provide your name and signature. 

 

Saudi Arabia

Al-Saif Company for development and Investment,

establishment number:  7008415130

Ministry of Commerce: 1010664452

Tax Number: 1010111193

The United Arab Emirates:

ALSAIF GALLERY TRADING - SOLE PROPRIETORSHIP L.L.C.

license number: CN-4605329

Tax Number: 104016709800003

Kuwait:

Al-Saif Gallery Kuwait Company for wholesale

Commercial Registry 468654: