The replacement and return policy at Alsaif gallery store is subject to the following countries:
Kingdom of Saudi Arabia
United Arab Emirates
Kuwait
Exchange and Return Policy
How can I return an order?
You can return your products in an easy way, noting that the return period is three days and the exchange period is seven days
If the product is discounted:
You can only exchange the discounted product within 7 working days from the date of purchase at your nearest branch, and the policy states that discounted products cannot be returned.
Return or exchange method
Either through our branches:
- Wrap the products you want to return in the original shipping package and bring them with the invoice to any of the Saif Gallery stores in the Kingdom of Saudi Arabia, the Emirates or Kuwait, and make sure that the product is not discounted.
* An authorized employee will take your package
After checking your returns, we will start the return process using the same payment method Mada or Visa. If the product was purchased in installments, it will be returned through the installment company Tamara, Tabby or Madfoo
From 7 to 14 working days
Replacement and return:
If the payment method is through the installment company Tamara, Tabby or Madfoo
Replacement and return are made within 7 days in Al-Seif stores. The customer is provided with a purchase voucher that is exchanged for the same value of the order or higher. The products replaced with the voucher only have a 3-day replacement period
If the order is received damaged, the customer has the right to contact within 7 days from the date of receipt to request a return only by contacting the online store customer service on WhatsApp 966920009017 and the shipping company will be sent to receive the product and the alternative will be shipped
Return request through the online store
* By sending on WhatsApp and making a return request WhatsApp number (966920009017)
* It is necessary to Attach a photo or video of the product in its original condition and unused or show the defect in the product if you wish to exchange or return.
* The customer service team will send a return or exchange policy according to the request submitted by you
* The customer delivers the product to the shipping company wrapped in the shipping package and attached to the shipping policy
* After the product arrives at our warehouses, we will check the product and then exchange or return it according to the customer's request
Any used product cannot be returned, and if the shipping company delivers the product used, the product will be returned and the shipping cost will be deducted from the customer to preserve the company's rights
Email cs@alsaifgallery.com | phone 966920009017
Saudi Arabia
Al-Saif Company for development and Investment,
establishment number: 7008415130
Ministry of Commerce: 1010664452
Tax Number: 1010111193
The United Arab Emirates:
ALSAIF GALLERY TRADING - SOLE PROPRIETORSHIP L.L.C.
license number: CN-4605329
Tax Number: 104016709800003
Kuwait:
Al-Saif Gallery Kuwait Company for wholesale
Commercial Registry 468654: